BaeSprout FAQ — Frequently Asked Questions
1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick and simple checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
Future discounts
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (VISA, Mastercard, Discover, AMEX, Diners) Also Apple Pay , Google Pay & Shop Pay.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address or to preferred destination for your ordered product.
6.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
Standard shipping typically takes 7-10 business days. Delivery times may vary depending on your location and customs processing. Once the order has been shipped, we will email your tracking number and tracking website.
7. WHY DO PRICES VARY BETWEEN COLORS AND SIZES?
Prices may vary slightly between colors and sizes of the same product due to differences in material costs and supplier pricing. All variant prices are clearly shown on the product page before you add to cart.
8.DO YOUR CLOTHES RUN TRUE TO US SIZE?
Our products are internationally sourced and tend to run 1-2 sizes smaller than standard US sizing. We recommend sizing up if you are between sizes or unsure.
9.DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping on all U.S orders.
10.DO YOU SHIP INTERNATIONALLY?
Currently we ship within the United States.
11.WHAT IS YOUR RETURN AND REFUND POLICY?
Please check our Refund Policy.We accept returns within 30 days for defective, damaged or incorrect items. If you received the wrong item or a faulty product, contact us at hello@baesprout.com and we'll make it right. Please note we recommend carefully checking our size guide before ordering as we cannot accept returns for incorrect size selections. All return requests must be submitted within 30 days of delivery.